1. Understand that it is your responsibility to proofread your proofs. Please do so carefully before submitting the final approval. I cannot Refund/Replacements will not be issued for errors or misspellings you have approved.
3. Returns cannot be accepted and refunds are not issued based on color. Please note that because all monitor computer is differently calibrated, and colors may vary slightly from what you see on your screen to the printed product.
4. All invitations orders are shipped with delivery and signature confirmation. The refunds/Replacements cannot be issued for lost or undelivered orders resulting from an incorrect or outdated address that you may have entered at checkout.
All orders are shipped very carefully on the package. All items are involved with plastic bubbles to protect the items. If any item is damaged, please contact PaperStudioByC as soon as possible by a message on Contact Us or by email (firstname.lastname@example.org) and send pictures with the damaged item and the outside of the box that is damaged too. PaperStudioByC will contact as soon as possible.
ORDER MISSING AFTER SHIPPING
One order is a missing order after the Postal Service Shipping considered after opening a process as missing.
If one order is considered missing PaperStudioByC is responsive for sending a new order. However, the customer is responsible for payment of the shipping value.
In case the order is delivered to another person or delivered to other destinations because the customer gives a wrong address, PaperStudioByC is not responsive, but we could help to get a solution to the problem.
All orders are shipped by Correio Azul International or Fast Shipping by FedEx.
REGULAR MAIL DEADLINES – Delivery times provided:
Portugal (mainland): +/- 1-3 business days
Portugal (Islands): +/- 2-5 business days
Europe: +/- 3-10 business days
Rest of the World: +/- 10-20 working days
CUSTOM ORDERS shipment may request confirmation of signature.
FAST SHIPPING by FedEx – Delivery times provided:
Portugal (mainland): +/- 24h
Portugal (Islands): +/- 24/48 h
Europe: +/- 1/3 business days
US: +/- 1/3 business days
Rest of the World: +/- 3-6 business days
ALL ORDERS may request confirmation of the signature.
Have in mind that international orders could be delayed by local customs and may incur local import duties and charges that are the responsibility of the buyer. All orders by Regular Shipping or FedEx we ship with the tracking number that will be provided to the buyer as PaperStudioByC sent the mail.
1. The Receiver asked to leave the mail without a signature.
2. The Receiver asked to leave in another place/address.
3. The Receiver asked to leave the mail with another person that is not the same that is in the Package/Recipient.
Custom orders will require the signature of the destination. In case the order exceeds the expecting time to arrive, it will be made a complaint to the post office delivery service, from PaperStudioByC. This service will check the order and finished the process telling if they do not found the order of if they found the order and give the print of the signature of the destination.
OVERALL TURNAROUND TIMES
WEDDING INVITES – allow 7/11 working days
EVERYTHING ELSE – allow 5/11 working days
> The above timelines are suggested and not guaranteed, but usually never takes more than 9/11 working days.
> If you need a guaranteed completion date, we suggest placing a rush order.
> It’s a team effort! Yes, that’s right. In a hurry? Please respond to our emails on a daily basis if you would like to stay within our suggested timelines.
RUSH ORDER TIMELINE – 2/3 BUSINESS DAYS – GUARANTEED COMPLETION DATE
> If chosen, purchase the listing RUSH ORDER and your order will be dispatched within 24/72h.
> A completion date is guaranteed on before 72h business days of order confirmation/placement.
PROCESSING – PRODUCTION TIMES
REMINDER: ONCE YOUR FINAL PROOF IS CONFIRMED AND YOUR FINAL PAYMENT IS MADE, PLEASE ALLOW:
> 7/11 business days for wedding invitations
> 7/11 business days for everything else
INTERNATIONAL TAX & INTERNATIONAL CLIENTS
> We encourage you to consult your country’s tax policies before placing an order.
> Our shipping prices will not cover these taxes, brokerage fees, or import fees.
> You can estimate your import duties and taxes using http://www.dutycalculator.com/
> UNITED STATES | Packages whose declared value is under $800 are duty / tax-free.
Found here: https://www.cbp.gov/trade/basic-import-export/internet-purchases
> AUSTRALIA | Shipments to the same address under 1,000 AUD are duty/ tax-free.
> CANADA | You must pay the 5% GST on items you import into Canada by mail. Note: People in New Brunswick, Newfoundland, and Labrador or Nova Scotia pay 13%.
> EUROPEAN UNION | Taxes are included in the price (23%). If you’re a company, we would like to know your VAT to stay free of taxes.
> Since laws may change, the notes above are subject to change at any time and are just rough guidelines provided to assist you in the ordering process.
MAILING YOUR WEDDING INVITES
> PaperStudioByC is not responsible for invites once in the hands of the U.S. or International postal services.
> All PaperStudioByC envelopes, invites, materials, and font styles have been approved for mailing by our local post office.
> We highly suggest that you order extra invites to account for lost, damaged, or returned that may occur during the invite transit time when in the hands of the USPS.
> What to expect with the post office and your invites. Learn more here: https://about.usps.com/publications/pub100/pub100_078.htm
HAND CANCELING YOUR INVITES
> The U.S. Postal Service has machines that print bar codes on the envelopes, but hand-canceling (just marking each stamp – by a postal worker) keeps invitations neat and prevents damage that machines can cause.
> Talk to someone at your local post office about hand canceling if you want to learn more.