We Stand Behind Our Work.
We will accept general returns and exchanges on any unopened products within 30 days of purchase. If you find any issue or something wrong with an item you receive, we will make it right. We promise. If your item is damaged or flawed, please let us know within 30 days of receipt and we will replace it or refund you for it right away.
Email us to report an issue with any item and include the following information:
1. Your order #
2. Brief description of the problem
3. Photo illustrating the issue
4. Your preference for a replacement or a refund
Deposits: If you purchased a deposit and can no longer move forward with us, a refund may be granted within 10 days as long digital proofs have not been started.
WHAT WE EXPECT FROM YOU
> PaperStudioByC is not responsible for misspellings or incorrect wording once your final proof has been approved.
> Since wording and order details may change during the process, we suggest carefully checking over all details before giving us the go-ahead for production. We recommend having family and friends proofread the final version for spelling and grammar.
> A detailed invoice will be provided before production.
> Once the final proof is approved, and your invoice has been paid, all order details like wording, materials, and quantities are considered approved.
We update our FAQ with frequent questions.