PaperStudioByC

What to Expect

PERSONALIZED ITEMS
1. Understand that it is your responsibility to proofread your proofs. Please do so carefully prior to submitting final approval. I cannot Refund/Replacements will not be issued for errors or misspellings you have approved.

2. PaperStudioByC is not responsible for misspellings or incorrect wording once your final proof has been approved.

3. Returns cannot be accepted and refunds are not issued based on color. Please note that because all monitor computer are differently calibrated and colors may vary slightly from what you see on your screen to the printed product.

4. All invitations orders are shipped with delivery and signature confirmation. The refunds/Replacements cannot be issued for lost or undelivered orders resulting from an incorrect or outdated address that you may have entered at checkout.


DAMAGED ITEMS
All orders are shipped very carefully on the package. All items are involved with plastic bubbles to protect the items. If any item is damaged, please contact PaperStudioByC as soon as possible by a message on Contact Us or by email (paperstudiobyc@gmail.com) and send pictures with the damaged item and the outside of the box that is damaged too. PaperStudioByC will contact as soon as possible.


ORDER MISSING AFTER SHIPPING
One order is a missing order after the Postal Service Shipping considered after opening a process as missing.
If one order is considered missing PaperStudioByC is responsive for sending a new order. However, the customer is responsible for payment of the shipping value.
In case the order is delivered to another person or delivered to other destinations because the customer gives a wrong address, PaperStudioByC is not responsive, but we could help to get a solution for the problem.


TAXES

For all purchases, the taxes are all included in the final price of the order.

SHIPPING

All orders are shipped by Correio Azul International or Fast Shipping by DHL.

REGULAR MAIL DEADLINES – Delivery times provided:
Portugal ( mainland ): +/- 1-3 business days
Portugal (Islands ): +/- 2-5 business days
Europe: +/- 3-10 business days
Rest of the World: +/- 10-20 working days
CUSTOM ORDERS shipment may request confirmation of signature.

FAST SHIPPING by DHL – Delivery times provided:
Portugal ( mainland ): +/- 1-2 business days
Portugal (Islands ): +/- 1-2 business days
Europe: +/- 1-3 business days
US: +/- 1/3 business days
Rest of the World: +/- 3-6 business days
ALL ORDERS may request confirmation of signature.

DHL PRICES:
Europe: $25 / $30 – takes 1/3 working days
U.S.: $25 / $30 – takes 2/3 working days
Everywhere else: $30 – takes 3/6 working days

PLEASE NOTE:
Have in mind that international orders may be delayed by local customs and may incur local import duties and charges that are the responsibility of the buyer. All orders by Regular Shipping or DHL are shipped with the tracking number that will be provided to the buyer as PaperStudioByC sent the mail.
PaperStudio ship most of the custom orders by DHL Express. It’s a safe and fast delivery company, and we are happy with the service. PaperStudio carefully packs all orders to be safe during shipment and arrived in perfect conditions. Any complaint about the order, we are glad to help and contact us to get the best solution for you. Gladly we have no claims until today.
 
>> DHL DELIVERY <<
Shipments are delivered to the Receiver’s address given by our customer. 
DHL may notify Receiver of an upcoming delivery or a missed delivery. The receiver may be offered alternative delivery options such as (1) delivery on another day, (2) no signature required, (3) redirection or collection at a DHL Service Point. Shipper may exclude some delivery options on request.
>> PaperStudio is not responsible for lost mails when:
1. The Receiver asked to leave the mail without a signature.
2. The Receiver asked to leave in another place/address.
3. The Receiver asked to leave the mail with another person that is not the same that is in the Package/Recipient.

CONFIRMATION
Custom orders will require the signature of the destination. In case of the order exceed the expecting time to arrive, it will be made a complaint to the post office delivery service, from PaperStudioByC. This service will check the order and finished the process telling if they do not found the order of if they found the order and give the print of the signature of the destination.


OVERALL TURNAROUND TIMES
WEDDING INVITES – allow 7/11 working days
EVERYTHING ELSE – allow 7/11 working days
> The above timelines are suggested and not guaranteed, but usually never takes more than 9 working days.
> If you need a guaranteed completion date, we suggest placing a rush order.
> It’s a team effort! Yes, that’s right. In a hurry? Please respond to our emails on a daily basis if you would like to stay within our suggested timelines.


RUSH ORDER TIMELINE – 2/3 BUSINESS DAYS – GUARANTEED COMPLETION DATE
> If chosen, purchase the listing RUSH ORDER and your order will be dispatched within 24/72h.
> A completion date is guaranteed on before 72h business days of order confirmation/placement.


PROCESSING – PRODUCTION TIMES
REMINDER: ONCE YOUR FINAL PROOF IS CONFIRMED AND YOUR FINAL PAYMENT IS MADE, PLEASE ALLOW:
> 7/11 business days for wedding invitations
> 7/11 business days for everything else


INTERNATIONAL TAX & INTERNATIONAL CLIENTS
> We encourage you to consult your country’s tax policies before placing an order.
> Our shipping prices will not cover these taxes, brokerage fees or import fees.
> You can estimate your import duties and taxes using http://www.dutycalculator.com/
> UNITED STATES | Packages whose declared value is under $800 are duty / tax-free.
Found here: https://www.cbp.gov/trade/basic-import-export/internet-purchases> AUSTRALIA | Shipments to the same address under 1,000 AUD are duty/ tax-free.
> AUSTRALIA | Shipments to the same address under 1,000 AUD are duty/ tax-free.> CANADA | You must pay the 5% GST on items you import into Canada by mail. Note: People in New Brunswick, Newfoundland, and Labrador or Nova Scotia pay 13%.
> CANADA | You must pay the 5% GST on items you import into Canada by mail. Note: People in New Brunswick, Newfoundland, and Labrador or Nova Scotia pay 13%.> EUROPEAN UNION | Taxes are included in the price (23%). If you’re a company, we would like to know you VAT for stay free of taxes.
> EUROPEAN UNION | Taxes are included in the price (23%). If you’re a company, we would like to know you VAT for stay free of taxes.

> Since laws may change, the notes above are subject to change at any time and are just rough guidelines provided to assist you in the ordering process.


MAILING YOUR WEDDING INVITES
> PaperStudioByC is not responsible for invites once in the hands of the U.S. or International postal services.
> All PaperStudioByC envelopes, invites, materials and font styles have been approved for mailing by our local post office.
> We highly suggest that you order extra invites to account for lost, damaged or returned that may occur during the invite transit time when in the hands of the USPS.
> What to expect with the post office and your invites. Learn more here: https://about.usps.com/publications/pub100/pub100_078.htm


HAND CANCELING YOUR INVITES
> The U.S. Postal Service has machines that print bar codes on the envelopes, but hand-canceling (just marking each stamp – by a postal worker) keeps invitations neat and prevents damage that machines can cause.
> Talk to someone at your local post office about hand canceling if you want to learn more.

PaperStudioByC